Frequently asked questions
Answers about puzzles, gift links, your photos and Premium.
BasicsIs Memory Jigsaw free?+
Yes. Playing, restoring and sending gifts are free with daily limits and ads. Premium removes ads and raises the limits.
BasicsDo I need to install anything?+
No. It runs in Chrome, Safari, Edge and Firefox on phones and computers. An Android app is also available on Google Play.
BasicsDo I need an account to play?+
No. You only need an account to send gift links, to open a private gift or to use AI restore.
BasicsWill I lose my progress if I close the page?+
No. Puzzles save automatically in this browser or on your phone. Clearing browser data removes them.
Gifts and racesDoes the person I send it to need the app?+
No. The link opens in any browser. If they have the Android app, the link opens there instead.
Gifts and racesHow does the race work?+
Everyone gets the same cut of the photo and a timer. The fastest time wins. Each hint adds 10 seconds. Times are checked on our server.
Gifts and racesCan I remove someone from the leaderboard?+
Yes. Open Gifts you sent, then the gift’s leaderboard, and choose Remove players. A removed player cannot join that race again.
Gifts and racesHow long does a gift link work?+
180 days on the free plan and 2 years on Premium, or until you delete it.
Photos and privacyIs my photo uploaded?+
Only when you create a gift link or use AI restore. Quick restore and your own puzzles stay on your device.
Photos and privacyCan AI restore change faces?+
It can alter small details, especially on very damaged photos. Compare with the original before sharing. Quick restore never changes faces.
Photos and privacyWho can see a private gift?+
Only the email addresses you invite, after they sign in with that verified email. Link previews show an envelope instead of the photo.
Account and PremiumHow do I get Premium?+
Subscribe in the Android app through Google Play. Premium then applies wherever you sign in with that account, including this website.
Account and PremiumHow do I cancel Premium?+
In Google Play, open Payments and subscriptions, then Subscriptions. Deleting your account does not cancel the subscription.
Account and PremiumHow do I delete my account?+
Open Account, then Delete account, and type DELETE. Your gifts, their photos on our server and your leaderboard entries are deleted.